Building Your Community
Blogging is meeting the needs of these customers and the auto dealerships that want their business. The bloggingplatform has created a unique way for customers and businesses to communicate in a non-threatening way and allow customers to be a part of the car buying experience long before they ever think of buying a car. So how do you turn your website into a thriving community?
Be there to help.
One of the most important features of a popular blog is that they provide useful information and a unique opportunity for Brand Marketing. This isn’t just what you as the site owner think is useful -- you need to find out what your potential customers think is useful. If you’re not sure, look around at comparable sites on the internet and investigate which ones are popular.
The list of things you can help with is virtually limitless -- you can talk about how to entertain children on long car rides, about the latest safety ratings on certain cars, even the best way to clean a dash board. If it’s related to cars or buying cars, it’s fair game.
Ask for feedback.
Blogging is not a soap box, it’s a discussion. Make sure to have a comments field and a feedback form readily available for reader interaction. You can use this as a method to just hear what your readers and customers are saying, or you can make it more interactive by asking for feedback or answers on specific issues. Want to know what color looks best on the new model or whether readers like the new site layout? Now’s the time to ask.
Participate in the discussion.
People don’t buy from businesses -- they buy from people. More specifically, they buy from people they know. Designate someone from your team to be responsible for handling reader questions and responding to their comments on your blog. Let them be personal, and make sure they understand that blogging is not a sales medium. Allow and encourage them to be themselves and watch your loyalty ratings go up.
Once businesses understand that blogging is about community building and not about selling products, the quality of their blogs goes up and their visitor statistics follow suit. So what are you blogging about?
